Social media marketing is the use of social media platforms and websites to promote a product or service. Although the terms e-marketing and digital marketing are still dominant in academia, social media marketing is becoming more popular for both practitioners and researchers. Most social media platforms have built-in data analytics tools, which enable companies to track the progress, success, and engagement of ad campaigns.
Many local business owners are surprised with the information that appears when they (and their customers) come across their business listings at Google and Bing. Often, incorrect or out-of-date information shows up with no explanation about where it comes from.